Livonia Water and Sewer Launches New Payment Software

Effective Dec. 12, 2024, the City of Livonia Water and Billing Department now offers a NEW e-check payment option. This new option adds additional security and is available 24/7, without requiring you to speak to staff during weekday office hours. There are no new costs to residents for this new service.

In order to enroll in the new e-check option, you will need a checking account and routing number. You will still be able to pay by EFT ACH with autopay and credit card, but we are now able to accept Discover cards alongside the Visa, Mastercard and American Express credit cards we had previously been accepting.

The new Interactive Voice Response (IVR) software being used to implement this new system also means anyone previously enrolled in credit card autopay prior to Dec. 12, 2024, will have to re-enroll in autopay, as the old software has been discontinued. Those setting up with the new autopay Dec. 12 and after will be able to pay their water bill due Jan. 10, 2025, through the new software.

Visit LivoniaWater.org to set up or edit your account. Existing account login information will not change.

If you have any questions, please call (833) 548-8992 for IVR troubleshooting or (734) 466-2278 for the Water and Billing Department if you have questions on your account.

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If you have yet to have your water service line identified this fall, please visit CheckYourPipesLivonia.org to schedule a FREE in-home assessment to determine what type of service line you have. Additional information is available on the website, and you can also call (734) 466-2019 to schedule an assessment.