Why is my balance so low?

You may have a malfunctioning meter. A malfunctioning meter only slows down and eventually stops; it never speeds up or increases your reads.

If we cannot obtain a read either from you or the meter readers or if you have a stopped meter, our system automatically generates an estimate for your bill based on past usage charges.

You can call (734) 466-2278 for help to address this issue.

Show All Answers

1. How do I fill a pool using City of Livonia water? How do I calculate the cost?
2. Can I turn on or off my water service myself?
3. Can I have a separate meter installed for my sprinkler system to avoid sewage charges?
4. Why is my bill so high?
5. What is a turn-on / turn-off fee?
6. Why is my bill late?
7. Why does somebody have to come into my home and read my meter?
8. How will I know if there is a problem with my water?
9. Is filtered water safer than tap water to drink?
10. Why is my tap water rusty or reddish and what do I do about it?
11. Why is my water cloudy?
12. Is bottle water safer than tap water to drink?
13. When are appointments available for meter repairs and inspections, water turn on and turn off, final meter reads, etc.?
14. Should I purchase protection/insurance for possible future repair of my water service line?
15. What do I do if my sewer drain is backing up?
16. I don't understand my water bill. How can I learn to read it?
17. What components of my water delivery is the city responsible for maintaining and repairing?
18. Who do I contact if I need a meter repaired?
19. What components of my sewer disposal system is the city responsible for maintaining and repairing?
20. Why is my balance so low?
21. Why is my balance in parenthesis?
22. Why do I need to make an appointment if I received a blue card for no consumption and no one lives at the address?
23. Why is my meter read estimated?
24. What is a water quality report, and how do I get one?
25. I am having trouble paying my bill. What are my options?