We attempt to read each meter every cycle. Your bill is estimated if we have not obtained a reading.
Lack of an Outside Reading Device
If you do not have an outside reading device, your estimates may be due to:
- A malfunctioning meter - A malfunctioning meter only slows down and eventually stops; it never speeds up or increases your reads.
- If we can not obtain a read from the meter readers or you have a stopped meter, our system automatically generates an estimate for your bill based on past usage charges. You can call (734) 466-2278 for help to address this issue.
- Our meter readers did not have access into your house to obtain a read.
Install an Outside Reading Device
If you would like to install an outside reading device, there is no charge at this time for the device and installation. However, based on City Ordinance 13.08.120, if you have more than four consecutive estimates on your account or we are unable to obtain a read from your meter, we hold the right to automatically install an outside reading device. View the City Ordinance (PDF).